Improving personalised care in the acute hospital trust
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Parallel 3
17 November, 2026 5:00 – 6:10 pmRethinking dementia care in acute hospitals
Registered nurse for 35 years. I’ve always been hospital based and the last 13 years as a Dementia Nurse Specialist at the RUH in Bath.
Very small team but we’re all passionate about how even small improvements for patients while in hospital can make a big difference to their stay.
Love travel, laughing and a hot bath after a long day
Summary
“We noticed that our hospital’s seven-page personalised care document was failing. It was too long for staff to read and caused stress for carers and families to complete during admission. Out team spent many hours completing it with families and frustratingly it often went missing, as had no dedicated storage space since the Trust went paperless. We planned an improvement project to find a solution. We observed, gathered feedback, looked at research and spoke to other Trusts. We created a new document called “What Matters to Me” and sourced a suitable storage solution. We condensed it down to just one page visable at a glance from the bedside. We are currently testing this on three wards, with a plan to roll out to all areas over the next few months.