New Perspectives on responding to Behavioural & Emotional Expressions of Need: The micro-skills involved in de-escalating agitation

Professional carers employ a wide range of de-escalation strategies in response to behaviour that challenges.  Daniel Thompson and colleagues, who prefer a different term for describing this behaviour, introduce the concept of “micro-skills” and a training programme to help more care staff to learn them. We would like to present the concept of “micro-skills,” illustrating...

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