Care England and Log my Care publish report on family confidence in care
Care England has partnered with Log my Care to publish a new report entitled, ‘What shapes family confidence in care’.
The report examines how care providers communicate digitally with families about the care their relative receives, and the gap between what families want and what care providers are currently offering. It includes results from a survey with families which showed that while 62% per cent of families would like to receive updates via a care app or digital portal, only 41% currently receive these. There are additional challenges highlighted around how usable families find digital platforms and how they are supported or ‘trained’ in how to use them.
The report calls on providers, commissioners and system leaders to treat digital communication as core care infrastructure rather than an optional extra.
Professor Martin Green OBE, Chief Executive of Care England, says:
“This research reflects what we hear consistently from families and providers alike: confidence in care is built through everyday communication, visibility and trust, not just through headline indicators of quality. Digital tools, when used well, can strengthen relationships between families and care services, reduce anxiety, and support more open, person-centred care. But technology is not a silver bullet. Investment in digital infrastructure must go hand in hand with investment in people, training and culture if we are to realise the full benefits for families and those drawing on care and support.”
You can download the report here: https://www.logmycare.co.uk/family-research-report